SHIPPING POLICY

This Shipping Policy applies to all orders of sleep masks, noise‑reducing sleep accessories, mask‑earplug bundles and white‑noise‑related sleep products placed on our website. All transactions are completed in USD, and free shipping is available for every item in our store.

Order Processing Time

After your payment is successfully confirmed, we will process and ship your order within 1‑3 business days. Order processing excludes weekends. We do not guarantee shipment on non‑business days. Once your parcel leaves our facility, relevant shipping updates will be available for your reference.

Shipping & Delivery Timeframe

Free standard shipping is provided for all orders. The estimated delivery window for all destinations is 6‑12 days. Delivery time is an estimated reference and may be slightly affected by logistics fluctuations, remote location conditions or unexpected transit events.

Shipping Coverage

We offer free shipping service for all regions we support. There is no expedited shipping option available at this time.

Delivery Issues

If your tracking information shows delivered but you have not received your package, please check with local delivery points, neighbors or building management first. If the issue persists, please submit your inquiry via our Contact Us page with your order number. Our contact email can be found on the Contact Us page.

Parcel Damaged in Transit

When you receive a visibly damaged outer package, please keep photos of the outer box and product condition, then reach out to us through the Contact Us page. Our team will assess your situation and provide appropriate solutions.

Address Modification

Please double‑check your shipping address before completing checkout. Once the order has been shipped, address modification cannot be guaranteed. If you need to adjust address details before shipment, contact us promptly via the Contact Us page.

Returns Related to Shipping

Our free shipping only covers the initial outbound delivery cost. Return shipping fees are the responsibility of the customer, except for orders with our fulfillment‑side errors such as wrong or defective items, as specified in our Refund Policy.

For any questions regarding shipping status, tracking or this Shipping Policy, please visit our Contact Us page to send your inquiries.