REFUND POLICY

This Refund Policy outlines our terms for returns, refund eligibility, processing timelines, and related service rules for all sleep masks, noise‑reducing accessories, earplug‑mask bundles and white‑noise compatible products purchased on our website. All transactions are processed in USD.

Return Eligibility Period

We provide a 60‑day return window starting from the date you receive your order. You may submit a return request within this period if you are unsatisfied with your purchase. Return requests submitted beyond this 60‑day window will not be accepted.

Products for return must be returned in original condition, with original packaging intact. Items should be free of heavy stains, obvious damage, and excessive personal wear. Hygiene‑focused sleep accessories that have been heavily used and cannot be resold are not eligible for return.

Return Initiation

To start a return, submit your request through our Contact Us page. Please provide your order number and relevant product details. Our contact email is available on the Contact Us page. Do not send back goods without prior return confirmation from our team. Unauthorized returned packages may not be processed.

Shipping for Returns

All orders on our store enjoy free shipping for original delivery. Return shipping costs shall be borne by the customer unless the item you received is defective, damaged or incorrect due to our fulfillment error.

Refund Processing Timeline

Once we receive your returned package, our team will inspect the items. Upon approval of your return, your refund will be issued within 5‑10 days. Refunds will be credited back to your original payment method.

Please note that we have no control over delays caused by payment service providers. Actual arrival time of funds may vary depending on your payment institution.

Partial Refunds

Partial refunds may apply for situations such as returned incomplete bundle sets, missing accessories, or items with obvious user‑caused damage. The refund amount will be assessed according to the actual condition of received goods.

Exceptions for Refund

Refunds will not be granted for products damaged by improper personal use, negligence, unauthorized modification, or normal wear‑and‑tear after extensive use. Digital‑related white‑noise content is non‑refundable once accessed.

Damaged or Wrong Items

If you receive defective, damaged, or incorrect items, reach out via our Contact Us page with your order information and supporting photos. We will review your case and offer available solutions.

How to Contact Us

For any questions regarding this Refund Policy, return applications or refund status inquiries, please visit our Contact Us page where you can find our contact email and send your inquiries.