CUSTOMER SERVICE POLICY

Our customer service team is committed to delivering a smooth and reassuring shopping experience for every shopper browsing our sleep accessory store. This policy outlines our core service standards covering order fulfillment, shipping, returns, refunds, and general support for sleep masks, noise‑reduction accessories, and bundled sleep kits.

Order Fulfillment & Shipping

All orders will be processed and shipped out within 1‑3 business days after successful payment confirmation. Every product in our store qualifies for free shipping. The standard delivery timeframe for all orders is 6‑12 days. All transactions on our website are completed in USD, ensuring transparent pricing during checkout.

Return Eligibility

We offer a 60‑day return window for your purchases. You may initiate a return request within 60 days upon receiving your items. Products submitted for return should remain in original condition, with original packaging intact and free from heavy stains, damage or excessive wear caused by improper personal use. Used hygiene‑related accessories that cannot be resold will not be accepted for return.

Refund Process

Once we receive, inspect and approve your returned goods, your refund will be issued within 5‑10 business days. Refunds will follow your original payment method. Please note that processing delays from payment providers may occur and are outside our control.

Product‑Related Support

If you receive damaged, defective or incorrect items, please submit your inquiry through our Contact Us page. Prepare relevant order information and descriptive photos to speed up case handling. Our team will evaluate each case and provide corresponding solutions. We offer consultation for product fit, usage tips for sleep masks, earplugs and white‑noise compatible accessories.

How To Reach Us

Please submit all questions regarding orders, returns, refunds, product advice and general inquiries via our Contact Us page. Our contact email is available on that dedicated page. We will respond to valid customer messages as promptly as possible.

This policy applies to all purchases made on our website. We continuously refine our service standards to better support your pursuit of quality sleep.